Salesforce Service Cloud Ratings (September 2025)
This page breaks down Salesforce Service Cloud ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Salesforce Service Cloud’s overall reputation. This data-driven overview will show you exactly how Salesforce Service Cloud is rated - including how it compares to competitors.
Salesforce Service Cloud's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:9,359 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Trustpilot, Getapp, Softwareadvice
- Last updated:September 1, 2025
Salesforce Service Cloud Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 5,633+ reviews | 05.08.25 |
 Capterra | 4.5/5 | 800+ reviews | 05.08.25 |
 Trustradius | 4.5/5 | 412+ reviews | 05.08.25 |
 Gartner | 4.4/5 | 358+ reviews | 05.08.25 |
 Trustpilot | 1.4/5 | 556+ reviews | 05.08.25 |
 Getapp | 4.5/5 | 800+ reviews | 05.08.25 |
 Softwareadvice | 4.5/5 | 800+ reviews | 05.08.25 |
What is Salesforce Service Cloud?
Salesforce Service Cloud boosts productivity for customer service agents and field service teams with an AI-powered workspace to manage support cases, incidents, and jobs across multiple channels. Key features include case management, appointment scheduling, omni-channel routing, generative AI-powered service replies, knowledge management, and incident management. The platform also offers collaborative tools like Swarming with Slack, workflows, and detailed reports to enhance service efficiency and customer satisfaction.
🤔 Salesforce Service Cloud vs Competitors: How Do Ratings Compare?
Check out Salesforce Service Cloud AlternativesFrequently Asked Questions
How trustworthy is Salesforce Service Cloud?
According to G2 and Capterra review sites Salesforce Service Cloud holds ratings of 4.4/5 and 4.5/5 respectively from 6,433 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Salesforce Service Cloud rated?
Salesforce Service Cloud has an average star rating of 4.3 out of 5 stars based on average of 9,359 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Salesforce Service Cloud public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Trustpilot, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Salesforce Service Cloud is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.