Pega Customer Service Ratings (September 2025)
This page breaks down Pega Customer Service ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Pega Customer Service’s overall reputation. This data-driven overview will show you exactly how Pega Customer Service is rated - including how it compares to competitors.
Pega Customer Service's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:105 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
Pega Customer Service Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 13+ reviews | 01.09.25 |
 Capterra | 4/5 | 2+ reviews | 01.09.25 |
 Trustradius | 4/5 | 12+ reviews | 14.01.25 |
 Gartner | 4.5/5 | 74+ reviews | 01.09.25 |
 Getapp | 4/5 | 2+ reviews | 01.09.25 |
 Softwareadvice | 4/5 | 2+ reviews | 01.09.25 |
What is Pega Customer Service?
Pega offers an AI-powered customer service platform that automates workflows, provides intelligent guidance, and enhances digital engagement across multiple channels. Key features include case management, robotic process automation, AI-powered decisioning, and seamless CRM and telephony integration. The platform aims to reduce costs, improve employee experience, and boost customer loyalty through personalized and efficient service.
🤔 Pega Customer Service vs Competitors: How Do Ratings Compare?
Check out Pega Customer Service AlternativesFrequently Asked Questions
How trustworthy is Pega Customer Service?
According to Gartner and G2 review sites Pega Customer Service holds ratings of 4.5/5 and 4.3/5 respectively from 87 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Pega Customer Service rated?
Pega Customer Service has an average star rating of 4.4 out of 5 stars based on average of 105 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Pega Customer Service public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Pega Customer Service is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.