NICE Workforce Management Ratings (September 2025)
This page breaks down NICE Workforce Management ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand NICE Workforce Management’s overall reputation. This data-driven overview will show you exactly how NICE Workforce Management is rated - including how it compares to competitors.
NICE Workforce Management's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:231 reviews
- Sources:G2, Capterra, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
NICE Workforce Management Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 88+ reviews | 01.09.25 |
 Capterra | 4.9/5 | 7+ reviews | 01.09.25 |
 Gartner | 4.2/5 | 122+ reviews | 01.09.25 |
 Getapp | 4.9/5 | 7+ reviews | 01.09.25 |
 Softwareadvice | 4.9/5 | 7+ reviews | 01.09.25 |
What is NICE Workforce Management?
NICE CXone Workforce Management Software (WFM) optimizes workforce management with AI-patented forecast technology and machine learning-generated schedules, enhancing accuracy and employee engagement. Key features include omnichannel forecasting, self-service scheduling, mobile scheduling, and simulation-based scheduling for precise long-term planning. The platform also offers automated workflows, intraday reforecasting, and unified BI reports to streamline processes and improve operational efficiency.
🤔 NICE Workforce Management vs Competitors: How Do Ratings Compare?
Check out NICE Workforce Management AlternativesFrequently Asked Questions
How trustworthy is NICE Workforce Management?
According to Gartner and G2 review sites NICE Workforce Management holds ratings of 4.2/5 and 4.3/5 respectively from 210 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is NICE Workforce Management rated?
NICE Workforce Management has an average star rating of 4.3 out of 5 stars based on average of 231 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from NICE Workforce Management public reviews pages on platforms: G2, Capterra, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for NICE Workforce Management is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.