Jira Service Management Ratings (September 2025)
This page breaks down Jira Service Management ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Jira Service Management’s overall reputation. This data-driven overview will show you exactly how Jira Service Management is rated - including how it compares to competitors.
Jira Service Management's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:4,852 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Omr
- Last updated:September 1, 2025
Jira Service Management Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 932+ reviews | 01.09.25 |
 Capterra | 4.5/5 | 738+ reviews | 01.09.25 |
 Trustradius | 4/5 | 693+ reviews | 01.09.25 |
 Gartner | 4.4/5 | 977+ reviews | 01.09.25 |
 Getapp | 4.5/5 | 738+ reviews | 01.09.25 |
 Softwareadvice | 4.5/5 | 738+ reviews | 01.09.25 |
 Omr | 4.2/5 | 36+ reviews | 07.07.25 |
What is Jira Service Management?
Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service, manage requests, incidents, and changes, and automate support interactions with AI. It offers pre-configured templates for ITSM, customer service, and HR, and scales with teams of all sizes, providing customizable features and integrations through the Atlassian Marketplace. Users report significant cost savings, time efficiency, and improved SLA compliance.
🤔 Jira Service Management vs Competitors: How Do Ratings Compare?
Check out Jira Service Management AlternativesFrequently Asked Questions
How trustworthy is Jira Service Management?
According to Gartner and G2 review sites Jira Service Management holds ratings of 4.4/5 and 4.3/5 respectively from 1,909 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Jira Service Management rated?
Jira Service Management has an average star rating of 4.4 out of 5 stars based on average of 4,852 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Jira Service Management public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Omr. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Jira Service Management is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.