guestXM Ratings (September 2025)
This page breaks down guestXM ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand guestXM’s overall reputation. This data-driven overview will show you exactly how guestXM is rated - including how it compares to competitors.
guestXM's Overall Rating Summary
- Average Rating:4.9/5
- Total Reviews:48 reviews
- Sources:G2, Capterra, Getapp, Softwareadvice
- Last updated:September 1, 2025
guestXM Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 3+ reviews | 12.12.24 |
 Capterra | 4.9/5 | 15+ reviews | 05.08.25 |
 Getapp | 4.9/5 | 15+ reviews | 05.08.25 |
 Softwareadvice | 4.9/5 | 15+ reviews | 05.08.25 |
What is guestXM?
Black Box Intelligence offers a Restaurant Experience and Performance Platform that connects guest experience, employee satisfaction, and financial performance to drive operational improvements. Key features include GuestXM for guest experience management, Guest Intelligence for restaurant-trained guest sentiment analytics, Financial Intelligence for traffic and sales insights, and Workforce Intelligence for compensation and benefits insights. The platform is designed to provide predictable ROI and is tailored specifically for the restaurant industry, helping brands improve traffic growth, sales, and overall performance.
🤔 guestXM vs Competitors: How Do Ratings Compare?
Check out guestXM AlternativesFrequently Asked Questions
How trustworthy is guestXM?
According to Capterra and G2 review sites guestXM holds ratings of 4.9/5 and 4.5/5 respectively from 18 reviews, highlights excellent reputation and user approval as of September 2025.
How many stars is guestXM rated?
guestXM has an average star rating of 4.9 out of 5 stars based on average of 48 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from guestXM public reviews pages on platforms: G2, Capterra, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for guestXM is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.