Freshworks Ratings (September 2025)
This page breaks down Freshworks ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Freshworks’s overall reputation. This data-driven overview will show you exactly how Freshworks is rated - including how it compares to competitors.
Freshworks's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:9,295 reviews
- Sources:G2, Trustpilot, Gartner, Producthunt, Trustradius
- Last updated:September 1, 2025
Freshworks Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 7,898+ reviews | 01.09.25 |
 Trustpilot | 1.4/5 | 105+ reviews | 01.09.25 |
 Gartner | 4.2/5 | 795+ reviews | 01.09.25 |
 Producthunt | 4.4/5 | 367+ reviews | 07.07.25 |
 Trustradius | 4/5 | 130+ reviews | 04.05.25 |
What is Freshworks?
Freshworks offers a range of SaaS products including Freshdesk for customer support, Freshservice for IT service management, Freshsales for AI-powered CRM, Freshchat for AI-powered bots and live chat, and Freshmarketer for multichannel marketing campaigns. The Customer Service Suite is an all-in-one solution enhanced with generative AI, and the platform includes integrations, AI capabilities, and an app marketplace. Freshworks products are designed to be powerful yet easy to use, aiming to improve customer relationships and employee satisfaction without the complexity and cost of traditional business software.
🤔 Freshworks vs Competitors: How Do Ratings Compare?
Check out Freshworks AlternativesFrequently Asked Questions
How trustworthy is Freshworks?
According to G2 and Gartner review sites Freshworks holds ratings of 4.5/5 and 4.2/5 respectively from 8,693 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Freshworks rated?
Freshworks has an average star rating of 4.4 out of 5 stars based on average of 9,295 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Freshworks public reviews pages on platforms: G2, Trustpilot, Gartner, Producthunt, Trustradius. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Freshworks is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.