eGain Messaging Hub Ratings (September 2025)
This page breaks down eGain Messaging Hub ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand eGain Messaging Hub’s overall reputation. This data-driven overview will show you exactly how eGain Messaging Hub is rated - including how it compares to competitors.
eGain Messaging Hub's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:145 reviews
- Sources:G2, Trustpilot, Trustradius, Gartner, Softwareadvice, Facebook, Capterra, Getapp
- Last updated:September 1, 2025
eGain Messaging Hub Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4/5 | 10+ reviews | 01.09.25 |
 Trustpilot | 2.5/5 | 5+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 9+ reviews | 07.07.25 |
 Gartner | 4.6/5 | 102+ reviews | 01.09.25 |
 Softwareadvice | 4/5 | 2+ reviews | 01.09.25 |
 Facebook | 3/5 | 14+ reviews | 05.08.25 |
 Capterra | 5/5 | 1+ reviews | 04.05.25 |
 Getapp | 4/5 | 2+ reviews | 07.07.25 |
What is eGain Messaging Hub?
eGain Messaging Hub™ offers a comprehensive set of capabilities for messaging-based conversational automation, integrating knowledge, AI, analytics, and conversations to ensure seamless customer engagement across channels. The platform supports interactive and push experiences via web chat, in-app messaging, Apple Business Chat™, Facebook Messenger™, Google’s Business Messages, SMS, and WhatsApp, with open APIs for new touchpoints. Features include AI-powered routing, guided conversations with Virtual Assistant, rich customer experiences, and granular analytics for optimizing conversational effectiveness and operational efficiency.
🤔 eGain Messaging Hub vs Competitors: How Do Ratings Compare?
Check out eGain Messaging Hub AlternativesFrequently Asked Questions
How trustworthy is eGain Messaging Hub?
According to Gartner and Trustradius review sites eGain Messaging Hub holds ratings of 4.6/5 and 4.5/5 respectively from 111 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is eGain Messaging Hub rated?
eGain Messaging Hub has an average star rating of 4.3 out of 5 stars based on average of 145 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from eGain Messaging Hub public reviews pages on platforms: G2, Trustpilot, Trustradius, Gartner, Softwareadvice, Facebook, Capterra, Getapp. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for eGain Messaging Hub is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.