Oracle Customer Experience (CX) Cloud Suite Alternatives (September 2025)

Learn how to increase customer engagement by leveraging buyer signals. Quickly boost online sales and create innovative brand experiences designed to meet the unique demands of your business.

Deliver great customer service any way your customer chooses, balancing digital service channels with high-value, personalized, agent-driven customer support. With the right CRM service software comes differentiated customer service.

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Attract buyers, build loyalty, and manage customer relationships across the enterprise with CRM and customer experience (CX) solutions from SAP.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Oracle's JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership.

Oracle's Retail Planning and Optimization is trusted by retail buyer and planning teams to maximize sales, margin, and inventory across omnichannel journeys.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Create dynamic customer engagements driven by valuable data insights. Design omni-channel campaigns on one user-friendly platform, on-cloud or on-site.

Discover how Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations.

Oracle Supply Chain Management connects your supply chain and manufacturing processes with an integrated suite of cloud SCM solutions, providing real-time visibility.

The data you need to give the experiences they want. Your central hub for customer data.

With Marketing Cloud’s personalization engine, gain insights about your customers. Use AI to engage them with relevant marketing experiences across channels.

Discover how Oracle's E-Business Suite applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations.

A cloud native SaaS immersive digital banking engagement and experience platform designed with an API- and mobile-first approach and baked-in AI/ML intelligence to offer persona-centric, configurable lifestyle banking experiences across the retail, business, corporate, and Islamic banking segments.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Discover the supply chain planning solution that provides agile planning and supply chain optimization to improve customer service and profitability.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Oracle Business Process Management Suite provides a proven business-driven approach for creating end-to-end, efficient, and social business processes.

DMP Data Cloud BlueKai

Deliver personalized experiences to connect with customers everywhere with Adobe Experience Cloud — Marketing, analytics, advertising, commerce, & more.

Uncover underlying drivers to optimize efficiencies, find cost savings opportunities, and minimize disruptions with ready-to-use supply chain analytics in the cloud.

Discover the procurement cloud solution that allows you to streamline the source-to-pay process through an intuitive user experience, built-in analytics, and collaboration that simplifies supplier management, enforces compliant spending, and improves profitability.

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

Discover the project management solutions that improves project delivery and increases profits with a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Product Lifecycle Management (PLM) software that helps businesses rapidly design and launch new products? Learn how Oracle PLM delivers a digital thread of product and IoT data to make your new product development and introduction processes more resilient, and drive faster, high-quality innovation.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Optimize real-time customer interactions

Modernize your workflow with Oracle’s insurance policy administration system, which consolidates multiple lines of business on a single platform.

Learn how to drive revenue optimization with advanced incentive compensation, quota, and territory management tools that help both sales managers and sales operations staff align individual sales goals with the overall sales strategy.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Fuel business innovation with real-time charging through an enhanced billing and revenue management solution, Oracle Cloud Scale Billing.

CPQ solution to accelerate sales and improve business results by centralizing business rules, data, pricing information, discounting controls, contracts, and renewals.

Unlock and action your data, deploy campaigns faster with AI, and scale 1:1 personalization.

SAP Customer Data Platform and customer data management solutions from SAP provide an enterprise solution for increased conversion rates and enhanced customer experiences.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Documentation that describes the Oracle Utilities Customer Care and Billing product.

Marigold helps brands acquire customers through multiple channels, engage existing customers with curated offers, and turn customers into superfans.

Oracle WebCenter Content is the simple, smart, and scalable content management system that delivers a complete solution for document and record management.

Discover UXPressia's suite of customer experience tools and user journey mapping solutions. Create exceptional UX maps and personas online with our ultimate platform and management software trusted by Waters, Michelin, Accenture, Siemens, and others.

Oracle Utilities Meter Data Management is the robust foundation you need to get the most value from your smart meter data from rollout to engagement.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Learn how the #1 CRM for financial services, Financial Services Cloud, can grow relationships, reduce cost to serve, and deliver personalized insights at scale.

Create highly personalized, intent-driven experiences that drive more conversions with Acoustic Connect.

Insider's CDP connects customer data, predicts behavior with AI, and individualizes experiences across channels (CCCM). Go beyond personalization to become a purpose-led brand.

Discover how to deliver decisive insights into your company’s financial position and operational results with comprehensive financial management software designed for global organizations of every size and industry.

Get analytics for CRM, built in Salesforce, and take action with visual analytics, AI-powered predictions, and out-of-the-box dashboards and KPIs.

Oracle Enterprise Manager is a comprehensive monitoring and management solution for Oracle Database and Engineered Systems deployed in any cloud or on-premises.

Eliminate virtually all complexities of operating a data warehouse and securing your data with a cloud data warehouse service. Oracle Autonomous Data Warehouse is a data and analytics platform that automates patching, provisioning, tuning, scaling, and security without human intervention.

Discover how Oracle Virtualization helps you accelerate cloud development and deployment, build a secure infrastructure, to reduce business risk and operational cost.

Learn how Health Cloud seamlessly connects systems and organizes data in a meaningful way to scale 1-to-1 engagement with every stakeholder.

How retailers unify all their customer data, understand their customer, create segments, acquire new customers, and grow lifetime value.

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

Connect your infrastructure with scalable Oracle Cloud Infrastructure cloud network solutions, offering the lowest pricing for significant savings and efficiency.

Oracle Utilities Network Management System improves distribution operations, adds system efficiency and reliability, and reduces outage restoration times.

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

SAS Customer Intelligence 360: Modern marketing hub for real-time, individualized customer interactions. Go beyond CDP & elevate engagement.

Rapidly generate insights from data sets using what-if analysis and data visualization tools and drive smarter decisions in the cloud or on-premises with Oracle Essbase.

Discover the risk management solution that controls user access to your Oracle Cloud ERP financial data, monitors user activity, and makes it easier to meet compliance regulations through automation.

Create exceptional customer experiences at scale with Medallia

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Looking to understand your customer's journeys? Click to discover Adobe Customer Journey Analytics to stitch and analyze cross-channel data.

Oracle's JD Edwards EnterpriseOne Asset Lifecycle Management solution helps drive greater value from your assets, whether they are plants, facilities, or equipment.

Editor and User Reviews: From the trusted source PAT Research and community to learn more about What is Best? What are the features? , What are the pricing options?, What are the alternatives, integrations, analyst reports, customer reviews, pros/cons, free demos and free trials.

Oracle Enterprise Data Management Cloud manages changes in your business by ensuring consistency across enterprise data, even across disparate applications.

Empower your business decisions with our cutting-edge customer insights platform. Uncover valuable data-driven strategies and trends.

See how OPERA Sales and Event Management provides superior event management software to streamline hotel operations and maximize event revenue.

It’s all in the name – at MarketResponse we make sure you’re in tune with your market. With us, you’re ready to respond quickly and effectively to current trends and to the changing needs of your target audience. We’ll also help you carve out unique space for your brand and guide you in the creation of outstanding customer and employee experiences. What’s more, we ensure you stay relevant thanks to data driven digital campaigns and state-of-the-art marketing and research technology.

Run your communications business smarter, faster, and more efficiently with Communications Cloud, the #1 AI CRM for communications built on the Einstein 1 Platform.

Find answers to frequently asked questions on Cloud Classic, covering compute, database backup, networking, storage, and more. Get insights now.

Sitecore offers an industry-leading digital experience platform that allows brands to create, build, manage, and deliver standout content along every touchpoint of the customer journey.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Your business means much to so many. Optimize it with Trella Health's healthcare data-driven analytics solutions. Leverage data today!

Oracle Documaker is the most widely-used Enterprise Document Automation (EDA) solution. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Internet of things, IoT, is when physical objects are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems.

Infinity's call analytics solution helps you improve marketing campaign performance, accelerate sales, streamline operations, and nail CX.

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

The cross channel marketing platform that powers unified customer experiences, and empowers you to create, optimize, and measure every customer interaction.

Meet your customers in any app or website in seconds with in-person guided CX solutions from Glance. Learn more and request a demo today.

Turn data insight into personalized, cross-channel marketing experiences with Dotdigital's all-in-one customer experience and data platform.

The Oracle Financial Crime and Compliance Management solution suite—with AI/ML and analytics at its core—modernizes and bolsters your AML, KYC, and sanctions compliance programs.

Tenfold connects systems of engagement and customer data to enable contextual continuous conversations. Get a free demo today.

Forsta offers cutting-edge solutions in Customer Experience and Market Research Technology. Specializing in comprehensive CX, enterprise feedback management, VoC, VoE, Qual, Quant, and Data Visualization, we deliver rich, global research and insights.

Monitor, manage, troubleshoot, and optimize your cloud environment with the leading cloud observability and management platform.

The modern, affordable CRM teams love. Sell smarter, grow faster and build lasting customer relationships. Watch a demo-on-demand now.

Planning is a subscription-based planning and budgeting solution built for and deployed on Oracle Fusion Cloud EPM, using a proven, flexible planning and reporting best-in-class architecture. It delivers instant value and greater productivity for business planners, analysts, modelers, and decision-makers across all lines of business of an enterprise. Users interact through a Web 2.0 or Microsoft Office interface to model, plan, and report. The service, built to scale and perform, uses industry-standard Oracle Fusion Cloud EPM infrastructure.

Smarter commerce experience management with AI-fueled personalization, merchandising, and site search