CYF Quality Alternatives (September 2025)

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Optimize contact center operations and elevate the customer experience with the leading automated quality monitoring solution.

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

VereQuest offers a wide range of call center support from customized e-learning and quality assurance software to outsourced quality monitoring and coaching. Differentiate your customer service, lift sales results, and deliver on your brand promise. Get in touch today for a no-obligation consultation!

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.

Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers with Omnichannel Quality Management and a Powerful Mobile App

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.

Voyc Conversation Intelligence & Compliance Monitoring software monitors 100% of customer interactions, sends alerts and provides MI reports. Get a free demo now.

TASKE creates software for contact center management that monitors activity in up-to-the-second real-time and reports on performance. See what every agent and resource in your business is doing.

Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

Intelligent cloud based VOIP call recording software & speech analytics solutions for any business. Compatible with a range of CRMs & telephony systems.

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

Ender Turing assists you in identifying business trends, offering the opportunity to make informed decisions aligned with your strategic objectives.

Enjoy unlimited calls + texts from $30/agent/month. Integrates with HubSpot, Zoho, and more! Complete with Power Dialer and automation tools.

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

Every customer interaction is crucial to building brand loyalty. Xima's Cloud Contact Center is a fully customizable and easy-to-use solution .

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Infinity's call analytics solution helps you improve marketing campaign performance, accelerate sales, streamline operations, and nail CX.

Tethr is a research-backed conversation analytics platform that delivers automated insights from your customer conversations.

Call centre software with AI-driven conversation intelligence for leading customer support teams

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Software call centers trust with built-in web phone and in-house support. Give your teams the tools they need to increase productivity today. Learn more.

One-stop Cloud Communication Platform. Try Acefone’s omnichannel services, cloud contact centers, & virtual number calling. Get Free Trial Now!

The fastest, real-time call guidance software that is configurable to your team. It's time to avoid issues before they occur with Abstrakt.

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Powered by innovative technology and a human-forward mission, our customers see greater returns, find efficiencies, and report an increase in employee and customer retention.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Centralize DNC scrubs, maximize leads and protect against DNC and TCPA compliance threats in real-time. An All-In-One Compliance Platform for Enterprises.

Dialer360 is offering the world’s leading call center dialer software & system . Trusted by more than 18000 plus clients. Get Free Trial!

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

Lixsa.ai - Boost your customers' satisfaction, save time, and automate the management of sales, bookings, and inquiries.

Improve customer experience with SnapCall's video AI solutions. Get asynchronous problem resolution with SnapCall Clip, real-time engagement with SnapCall Call, and scheduled calls with SnapCall Booking.

We are building phone support's future, 70% less costly to help millions of businesses around the world. Our partner-first platform is made for solo professionals, service providers and enterprises. Learn more today by joining us and start helping businesses.

SearchUnify is a unified cognitive platform that powers enterprise search, insights engine, & AI-powered apps for better customer support & self-service.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Verint Quality Bot helps you automate the entire quality management process, from scoring evaluations to assigning agent coaching regardless of the channel.

Elevate customer engagement with our omnichannel contact center solution. From robust software to advanced features for exceptional customer experiences across 20+ industries.

The #1 Real-Time Guidance Platform for Contact Centers powered by AI. Help agents say the right thing on every call. Learn More.

Smart Salesforce apps that streamline your workflow. Document generation, esignature, payments, invoicing, web forms, shipping, faxing & more!

Transmonqa provide Quality monitoring software that easily allows you to achieve your Customer experience. It is the best monitor tool to use

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

Eloquant delivers reliable, flexible, and complementary business solutions to help you manage and optimize your customer relationships.

MightyCall is a fast and secure virtual phone system that provides online phone numbers for business. Test drive 30+ VoIP features with a free trial today.

Upgrade your small business with our top-notch VOIP phone systems.Explore our range of small business phone systems for sale now!

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Transform your financial services with our Fintech Software Solutions. Schedule a Free Money Transfer System Demo to refine your transfer & exchange operations.

Mentoring programs that drive employee engagement, development, and retention with MentorcliQ's award-winning mentoring software and approach. See why our customers love us!

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

As work-from-home policies persist, AT&T offers businesses remote contact center capabilities at no charge for 90 days.

A virtual phone system for business and enterprise offers local and toll-free phone numbers for 50+ countries in 3 minutes.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

Call Box helps more than 42,000 businesses optimize their phone handling processes.

Call Box helps more than 42,000 businesses optimize their phone handling processes.

Delight customers with Anywhere365, the cloud-based contact center integrated with Microsoft Teams. Enhance communication, save time and save money.

Boost CSAT and improve agent retention with call center QA. Find out how MaestroQA’s software helps support teams succeed - request a demo.

Management tools built entirely for long-term care.

Omnichannel Contact Center Platform. Connect Southeast Asia Virtual Phone Numbers

QStory - unlocking hidden capacity, your teams’ potential, cost savings and productivity gains. Click to find out more.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Transform thousands of user feedback into insights with our Feedback Analytics Platform and take faster product decisions

Tenfold connects systems of engagement and customer data to enable contextual continuous conversations. Get a free demo today.

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

Manage quality effectively with our smart quality control software. Create reports faster and exceed customer expectations.

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Queue monitoring software for Asterisk, FreePBX, Yeastar and Grandstream, agent productivity, ACD, IVR, MoH, inbound and outbound calls, realtime view and reports.

Our contact center automation platform integrates easily with your ACD and WFM systems, offering real-time support to frontline agents.

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Intelligent call center software til telemarketing, mødebooking og fundraising med mulighed for at automatisere workflows og få det fulde udbytte af leads.

Improve audience targeting accuracy by listening to digtial conversations. Gain customer Intelligence by listening to online conversations of your brand

Discover the power of knowledge management with Livepro - the ultimate CX solution. Streamline your processes, improve customer satisfaction today!

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Dialpad Ai Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and teammates, from anywhere.

Omnichannel Call Center Software in the Cloud Nectar Desk keeps your client communication under one interface and gives a Free Trial.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

The ultimate, real-time, customer engagement tool that provides a simple way to solicit concerns and compliments from your customers.

Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention

Optimize user experience with Germain UX's advanced monitoring, insights and session replay features. Unlock valuable insights for enhanced performance and troubleshooting. Explore comprehensive documentation for seamless implementation.