Customer Lockbox Alternatives (September 2025)
Customer Lockbox requests | Microsoft Learn
Learn about Customer Lockbox requests that allow you to control how a Microsoft support engineer can access your data when you encounter an issue.
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Imprivata Customer Privileged Access Management (formerly SecureLink) | SecureLink Customer Connect is a remote support solution designed specifically for service providers and technology vendors to securely connect to their customers' environments to provide support and services. Customer Connect standardizes remote access to all customers while minimizing the risk and liability in access for the third party; at the same time, it provides customers with control over access, as well as visibility into activity with detailed audit trails, allowing innovative service providers to meet their strictest customer’s security requirements. Compliance and privacy teams can quickly discover risk and conduct investigations with the ability to fully understand the reason for an alert, and how often that user is presenting a risk to the organization across all platforms to establish a culture of security, privacy, and compliance to grow trust between patients and providers.