Zoho CRM Ratings (September 2025)
This page breaks down Zoho CRM ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Zoho CRM’s overall reputation. This data-driven overview will show you exactly how Zoho CRM is rated - including how it compares to competitors.
Zoho CRM's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:49,801 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Zoho CRM Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 21,595+ reviews | 08.06.25 |
 Capterra | 4.3/5 | 6,974+ reviews | 01.09.25 |
 Trustpilot | 4.1/5 | 5,464+ reviews | 01.09.25 |
 Trustradius | 4/5 | 996+ reviews | 01.09.25 |
 Gartner | 4.3/5 | 814+ reviews | 01.09.25 |
 Getapp | 4.3/5 | 6,974+ reviews | 01.09.25 |
 Softwareadvice | 4.3/5 | 6,974+ reviews | 01.09.25 |
 Facebook | 2.6/5 | 10+ reviews | 08.06.25 |
What is Zoho CRM?
Zoho offers a comprehensive suite of SaaS products including CRM Plus for unified customer experience, Desk for customer support, Campaigns for email marketing, and RouteIQ for sales map visualization and route planning. Key features include AI-driven lead and deal prediction, sales force automation, omnichannel communication, and advanced analytics. Zoho's platform supports extensive customization, security compliance, and seamless integration with over 1,000 applications, ensuring a tailored and secure solution for businesses of all sizes and industries.
🤔 Zoho CRM vs Competitors: How Do Ratings Compare?
Check out Zoho CRM AlternativesFrequently Asked Questions
How trustworthy is Zoho CRM?
According to G2 and Capterra review sites Zoho CRM holds ratings of 4.4/5 and 4.3/5 respectively from 28,569 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Zoho CRM rated?
Zoho CRM has an average star rating of 4.3 out of 5 stars based on average of 49,801 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Zoho CRM public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Zoho CRM is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.