VICIdial Ratings (September 2025)
This page breaks down VICIdial ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand VICIdial’s overall reputation. This data-driven overview will show you exactly how VICIdial is rated - including how it compares to competitors.
VICIdial's Overall Rating Summary
- Average Rating:4.7/5
- Total Reviews:835 reviews
- Sources:G2, Capterra, Getapp, Softwareadvice
- Last updated:September 1, 2025
VICIdial Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.1/5 | 40+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 265+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 265+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 265+ reviews | 01.09.25 |
What is VICIdial?
VICIdial is the most popular Open-Source Contact Center Solution in the world, with over 14,000 installations in more than 100 countries, offering features like inbound and outbound calls, email, and customer website chat through a web-based agent interface. VICIdial provides dedicated hosting with physical servers in private hosted clusters, maintained in Tier-3 datacenters for reliable service. The solution supports skills-based routing, queue prioritization, and is available in 16 different languages, making it suitable for various industries and organizations globally.
🤔 VICIdial vs Competitors: How Do Ratings Compare?
Check out VICIdial AlternativesFrequently Asked Questions
How trustworthy is VICIdial?
According to Capterra and G2 review sites VICIdial holds ratings of 4.7/5 and 4.1/5 respectively from 305 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is VICIdial rated?
VICIdial has an average star rating of 4.7 out of 5 stars based on average of 835 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from VICIdial public reviews pages on platforms: G2, Capterra, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for VICIdial is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.