Verizon Knowledge Assist Ratings (September 2025)
This page breaks down Verizon Knowledge Assist ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Verizon Knowledge Assist’s overall reputation. This data-driven overview will show you exactly how Verizon Knowledge Assist is rated - including how it compares to competitors.
Verizon Knowledge Assist's Overall Rating Summary
- Average Rating:1.1/5
- Total Reviews:2,147 reviews
- Sources:G2, Trustpilot
- Last updated:September 1, 2025
Verizon Knowledge Assist Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 6+ reviews | 01.09.25 |
 Trustpilot | 1.1/5 | 2,141+ reviews | 05.08.25 |
What is Verizon Knowledge Assist?
Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. It uses artificial intelligence and machine learning to help agents resolve customer issues quickly, accurately, and consistently by accessing information from multiple sources, including internal and external websites and documents. Features include a collaborative authoring tool, a learner tool to understand agent queries, and rich content delivery, enhancing agent performance and efficiency.
🤔 Verizon Knowledge Assist vs Competitors: How Do Ratings Compare?
Check out Verizon Knowledge Assist AlternativesFrequently Asked Questions
How many stars is Verizon Knowledge Assist rated?
Verizon Knowledge Assist has an average star rating of 1.1 out of 5 stars based on average of 2,147 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Verizon Knowledge Assist public reviews pages on platforms: G2, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Verizon Knowledge Assist is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.