Tidio Ratings (September 2025)
This page breaks down Tidio ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Tidio’s overall reputation. This data-driven overview will show you exactly how Tidio is rated - including how it compares to competitors.
Tidio's Overall Rating Summary
- Average Rating:4.6/5
- Total Reviews:5,741 reviews
- Sources:G2, Capterra, Shopify, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice, Gartner, Facebook
- Last updated:September 1, 2025
Tidio Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.7/5 | 1,800+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 567+ reviews | 01.09.25 |
 Shopify | 4.6/5 | 1,968+ reviews | 04.05.25 |
 Trustpilot | 3.9/5 | 209+ reviews | 01.09.25 |
 Trustradius | 4/5 | 15+ reviews | 01.09.25 |
 Producthunt | 5/5 | 35+ reviews | 07.07.25 |
 Getapp | 4.7/5 | 567+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 567+ reviews | 01.09.25 |
 Gartner | 4.5/5 | 11+ reviews | 01.09.25 |
 Facebook | 3/5 | 2+ reviews | 07.07.25 |
What is Tidio?
Tidio offers an AI-driven customer service solution that answers up to 70% of customer inquiries without human intervention, featuring the Lyro AI Chatbot which provides support in multiple languages and performs tasks to free up support agents. The platform includes live chat and helpdesk tools for real-time visitor interaction, multichannel message handling, and analytics to track agent performance. Additionally, Tidio provides sales and support automation with customizable Flows, and integrates with over 120 tools to streamline operations.
🤔 Tidio vs Competitors: How Do Ratings Compare?
Check out Tidio AlternativesFrequently Asked Questions
How trustworthy is Tidio?
According to G2 and Capterra review sites Tidio holds ratings of 4.7/5 and 4.7/5 respectively from 2,367 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Tidio rated?
Tidio has an average star rating of 4.6 out of 5 stars based on average of 5,741 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Tidio public reviews pages on platforms: G2, Capterra, Shopify, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice, Gartner, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Tidio is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.