SolarWinds Web Help Desk Ratings (September 2025)
This page breaks down SolarWinds Web Help Desk ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand SolarWinds Web Help Desk’s overall reputation. This data-driven overview will show you exactly how SolarWinds Web Help Desk is rated - including how it compares to competitors.
SolarWinds Web Help Desk's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:4,056 reviews
- Sources:G2, Trustradius, Gartner, Capterra, Getapp, Softwareadvice
- Last updated:September 1, 2025
SolarWinds Web Help Desk Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 764+ reviews | 05.08.25 |
 Trustradius | 4/5 | 164+ reviews | 05.08.25 |
 Gartner | 4.3/5 | 1,400+ reviews | 08.06.25 |
 Capterra | 4.6/5 | 578+ reviews | 01.09.25 |
 Getapp | 4.6/5 | 576+ reviews | 05.08.25 |
 Softwareadvice | 4.6/5 | 574+ reviews | 03.03.25 |
What is SolarWinds Web Help Desk?
SolarWinds offers a unified monitoring, observability, and service management platform designed to solve observability challenges for customers. Key products include Hybrid Cloud Observability, Network Configuration Manager, Database Performance Analyzer, and IT Service Management solutions like Service Desk and Dameware. The platform provides comprehensive tools for network management, systems management, database management, application management, and IT security, ensuring optimized performance and reduced complexity across hybrid and multi-cloud environments.
🤔 SolarWinds Web Help Desk vs Competitors: How Do Ratings Compare?
Check out SolarWinds Web Help Desk AlternativesFrequently Asked Questions
How trustworthy is SolarWinds Web Help Desk?
According to Gartner and G2 review sites SolarWinds Web Help Desk holds ratings of 4.3/5 and 4.3/5 respectively from 2,164 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is SolarWinds Web Help Desk rated?
SolarWinds Web Help Desk has an average star rating of 4.4 out of 5 stars based on average of 4,056 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from SolarWinds Web Help Desk public reviews pages on platforms: G2, Trustradius, Gartner, Capterra, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for SolarWinds Web Help Desk is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.