Smith.ai Live Chat Ratings (September 2025)
This page breaks down Smith.ai Live Chat ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Smith.ai Live Chat’s overall reputation. This data-driven overview will show you exactly how Smith.ai Live Chat is rated - including how it compares to competitors.
Smith.ai Live Chat's Overall Rating Summary
- Average Rating:4.6/5
- Total Reviews:539 reviews
- Sources:G2, Trustpilot, Trustradius, Capterra, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Smith.ai Live Chat Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.9/5 | 73+ reviews | 01.09.25 |
 Trustpilot | 4.5/5 | 296+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 19+ reviews | 14.01.25 |
 Capterra | 4.8/5 | 30+ reviews | 01.09.25 |
 Getapp | 4.8/5 | 30+ reviews | 01.09.25 |
 Softwareadvice | 4.8/5 | 30+ reviews | 01.09.25 |
 Facebook | 4.5/5 | 61+ reviews | 05.08.25 |
What is Smith.ai Live Chat?
Smith.ai offers a full-service chat solution that combines AI technology with live agents to handle phone answering, intake, scheduling, and outsourced sales development. Their AI-powered web chat provides immediate, accurate responses and seamlessly transitions to live agents for complex issues, ensuring 24/7 customer support. Additional features include lead qualification, appointment booking, CRM integration, and a no-code playbook builder for creating conversational workflows.
🤔 Smith.ai Live Chat vs Competitors: How Do Ratings Compare?
Check out Smith.ai Live Chat AlternativesFrequently Asked Questions
How trustworthy is Smith.ai Live Chat?
According to Trustpilot and G2 review sites Smith.ai Live Chat holds ratings of 4.5/5 and 4.9/5 respectively from 369 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Smith.ai Live Chat rated?
Smith.ai Live Chat has an average star rating of 4.6 out of 5 stars based on average of 539 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Smith.ai Live Chat public reviews pages on platforms: G2, Trustpilot, Trustradius, Capterra, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Smith.ai Live Chat is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.