ServiceNow Now Platform Ratings (September 2025)
This page breaks down ServiceNow Now Platform ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand ServiceNow Now Platform’s overall reputation. This data-driven overview will show you exactly how ServiceNow Now Platform is rated - including how it compares to competitors.
ServiceNow Now Platform's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:6,497 reviews
- Sources:G2, Trustradius, Gartner, Capterra, Trustpilot, Getapp, Softwareadvice
- Last updated:September 1, 2025
ServiceNow Now Platform Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 2,989+ reviews | 01.09.25 |
 Trustradius | 4/5 | 530+ reviews | 01.09.25 |
 Gartner | 4.3/5 | 1,964+ reviews | 06.04.25 |
 Capterra | 4.5/5 | 333+ reviews | 01.09.25 |
 Trustpilot | 2/5 | 15+ reviews | 01.09.25 |
 Getapp | 4.5/5 | 333+ reviews | 01.09.25 |
 Softwareadvice | 4.5/5 | 333+ reviews | 01.09.25 |
What is ServiceNow Now Platform?
ServiceNow offers a cloud-based, AI-driven platform that automates and improves work across the enterprise, featuring products like AI Agents, IT Service Management, and Customer Service Management. The Now Platform enables seamless data flow across applications and departments, enhancing productivity, security, and operational efficiency with tools like Integration Hub and App Engine. It supports various industries and workflows, providing solutions for IT operations, employee experience, customer service, and finance and supply chain management.
🤔 ServiceNow Now Platform vs Competitors: How Do Ratings Compare?
Check out ServiceNow Now Platform AlternativesFrequently Asked Questions
How trustworthy is ServiceNow Now Platform?
According to G2 and Gartner review sites ServiceNow Now Platform holds ratings of 4.4/5 and 4.3/5 respectively from 4,953 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is ServiceNow Now Platform rated?
ServiceNow Now Platform has an average star rating of 4.3 out of 5 stars based on average of 6,497 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from ServiceNow Now Platform public reviews pages on platforms: G2, Trustradius, Gartner, Capterra, Trustpilot, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for ServiceNow Now Platform is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.