Salesforce Field Service Ratings (September 2025)
This page breaks down Salesforce Field Service ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Salesforce Field Service’s overall reputation. This data-driven overview will show you exactly how Salesforce Field Service is rated - including how it compares to competitors.
Salesforce Field Service's Overall Rating Summary
- Average Rating:3.8/5
- Total Reviews:2,564 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot
- Last updated:September 1, 2025
Salesforce Field Service Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 693+ reviews | 01.09.25 |
 Capterra | 4.2/5 | 31+ reviews | 01.09.25 |
 Trustradius | 4/5 | 51+ reviews | 01.09.25 |
 Gartner | 4.3/5 | 120+ reviews | 01.09.25 |
 Getapp | 4.5/5 | 1,072+ reviews | 07.07.25 |
 Softwareadvice | 4.2/5 | 31+ reviews | 01.09.25 |
 Trustpilot | 1.4/5 | 566+ reviews | 01.09.25 |
What is Salesforce Field Service?
Salesforce Field Service offers a comprehensive platform that integrates customer, resource, and asset data to enhance field operations, liberate mobile workers from administrative tasks with AI copilots, and uncover revenue opportunities. Key features include a field service mobile app with offline capabilities, AI-driven pre-work briefs, on-site knowledge search, multi-modal troubleshooting, and post-work summaries. Additionally, it provides tools for dispatch management, scheduling optimization, asset service management, and real-time data integration to drive operational efficiency and customer satisfaction.
🤔 Salesforce Field Service vs Competitors: How Do Ratings Compare?
Check out Salesforce Field Service AlternativesFrequently Asked Questions
How many stars is Salesforce Field Service rated?
Salesforce Field Service has an average star rating of 3.8 out of 5 stars based on average of 2,564 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Salesforce Field Service public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Salesforce Field Service is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.