Salesforce Communications Cloud Ratings (September 2025)
This page breaks down Salesforce Communications Cloud ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Salesforce Communications Cloud’s overall reputation. This data-driven overview will show you exactly how Salesforce Communications Cloud is rated - including how it compares to competitors.
Salesforce Communications Cloud's Overall Rating Summary
- Average Rating:1.7/5
- Total Reviews:629 reviews
- Sources:G2, Capterra, Gartner, Trustpilot
- Last updated:September 1, 2025
Salesforce Communications Cloud Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 26+ reviews | 01.09.25 |
 Capterra | 0/5 | 0+ reviews | 14.08.24 |
 Gartner | 4.3/5 | 47+ reviews | 01.09.25 |
 Trustpilot | 1.4/5 | 556+ reviews | 05.08.25 |
What is Salesforce Communications Cloud?
Communications Cloud is a purpose-built product for communications service providers, offering cost-saving applications, a data model, and integrations specific to the communications industry, all built on the #1 AI CRM. It streamlines business and operational systems, enhances agent productivity with AI and automation, and includes features like Billing Inquiry Manager, Predictive Order Fulfillment, Churn Predictions, and a Communications-Specific Data Model. Additionally, it offers tools like OmniStudio, Business Rules Engine, Enterprise Product Catalog, and Industry Configure-Price-Quote (CPQ) to improve efficiency and customer service.
🤔 Salesforce Communications Cloud vs Competitors: How Do Ratings Compare?
Check out Salesforce Communications Cloud AlternativesFrequently Asked Questions
How many stars is Salesforce Communications Cloud rated?
Salesforce Communications Cloud has an average star rating of 1.7 out of 5 stars based on average of 629 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Salesforce Communications Cloud public reviews pages on platforms: G2, Capterra, Gartner, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Salesforce Communications Cloud is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.