Route Ratings (September 2025)
This page breaks down Route ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Route’s overall reputation. This data-driven overview will show you exactly how Route is rated - including how it compares to competitors.
Route's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:3,095 reviews
- Sources:G2, Capterra, Trustpilot, Shopify, Getapp, Softwareadvice, Trustradius, Facebook, Gartner
- Last updated:September 1, 2025
Route Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 111+ reviews | 01.09.25 |
 Capterra | 4.1/5 | 7+ reviews | 01.09.25 |
 Trustpilot | 4.6/5 | 1,725+ reviews | 01.09.25 |
 Shopify | 3.8/5 | 430+ reviews | 04.05.25 |
 Getapp | 4.4/5 | 391+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 210+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 62+ reviews | 06.04.25 |
 Facebook | 4.9/5 | 158+ reviews | 06.04.25 |
 Gartner | 5/5 | 1+ reviews | 04.05.25 |
What is Route?
Route offers a post-purchase solution trusted by 13,000 leading brands, featuring shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping. Customers benefit from instant resolutions and world-class support, turning negative experiences into opportunities to build loyalty. Route's AI-powered engine provides tailored product recommendations, and the platform supports integrations with leading commerce solutions.
🤔 Route vs Competitors: How Do Ratings Compare?
Check out Route AlternativesFrequently Asked Questions
How trustworthy is Route?
According to Trustpilot and G2 review sites Route holds ratings of 4.6/5 and 4.5/5 respectively from 1,836 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Route rated?
Route has an average star rating of 4.5 out of 5 stars based on average of 3,095 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Route public reviews pages on platforms: G2, Capterra, Trustpilot, Shopify, Getapp, Softwareadvice, Trustradius, Facebook, Gartner. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Route is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.