QueueMetrics Ratings (September 2025)
This page breaks down QueueMetrics ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand QueueMetrics’s overall reputation. This data-driven overview will show you exactly how QueueMetrics is rated - including how it compares to competitors.
QueueMetrics's Overall Rating Summary
- Average Rating:4.6/5
- Total Reviews:84 reviews
- Sources:G2, Capterra, Softwareadvice, Getapp
- Last updated:September 1, 2025
QueueMetrics Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 2.8/5 | 3+ reviews | 05.08.25 |
 Capterra | 4.7/5 | 27+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 27+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 27+ reviews | 01.09.25 |
What is QueueMetrics?
QueueMetrics is an Asterisk™ call center monitoring software that allows you to measure, control, and improve all aspects of your call center. It tracks agent productivity, working time, payrolls, sales targets, conversion rates, ACD, IVR, and Music-on-hold events, and provides customizable wallboards and reports for real-time monitoring. QueueMetrics integrates with modern CRMs, includes a WebRTC softphone, and offers over 200 different metrics, available as a cloud service or on-premise software package.
🤔 QueueMetrics vs Competitors: How Do Ratings Compare?
Check out QueueMetrics AlternativesFrequently Asked Questions
How trustworthy is QueueMetrics?
According to Capterra review site QueueMetrics holds rating of 4.7/5, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is QueueMetrics rated?
QueueMetrics has an average star rating of 4.6 out of 5 stars based on average of 84 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from QueueMetrics public reviews pages on platforms: G2, Capterra, Softwareadvice, Getapp. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for QueueMetrics is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.