Nextiva Ratings (September 2025)
This page breaks down Nextiva ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Nextiva’s overall reputation. This data-driven overview will show you exactly how Nextiva is rated - including how it compares to competitors.
Nextiva's Overall Rating Summary
- Average Rating:4.7/5
- Total Reviews:14,041 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
Nextiva Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 3,343+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 913+ reviews | 01.09.25 |
 Trustpilot | 4.8/5 | 6,990+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 300+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 669+ reviews | 22.09.24 |
 Getapp | 4.6/5 | 913+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 913+ reviews | 01.09.25 |
What is Nextiva?
Nextiva offers a unified, AI-powered customer experience platform that includes features such as AI-Powered Contact Center, Digital Channels, Customer Journey Orchestration, and AI-Powered Voice & Chat Bots. The platform also provides tools for Agent Tooling like Generative AI knowledge base, Secure payment agent assist, and Automated dispositioning, as well as Analytics capabilities including Real-time dashboards and Widgets + customization. Additionally, Nextiva supports Intelligent Routing with Situation & skill-based routing and Robust ACD Algorithms, and offers comprehensive Outbound Dialing features like DID Number management and TCPA guardrails.
🤔 Nextiva vs Competitors: How Do Ratings Compare?
Check out Nextiva AlternativesFrequently Asked Questions
How trustworthy is Nextiva?
According to Trustpilot and G2 review sites Nextiva holds ratings of 4.8/5 and 4.5/5 respectively from 10,333 reviews, highlights excellent reputation and user approval as of September 2025.
How many stars is Nextiva rated?
Nextiva has an average star rating of 4.7 out of 5 stars based on average of 14,041 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Nextiva public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Nextiva is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.