Marchex Ratings (September 2025)
This page breaks down Marchex ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Marchex’s overall reputation. This data-driven overview will show you exactly how Marchex is rated - including how it compares to competitors.
Marchex's Overall Rating Summary
- Average Rating:4.2/5
- Total Reviews:320 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Softwareadvice, Facebook, Getapp
- Last updated:September 1, 2025
Marchex Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.1/5 | 184+ reviews | 01.09.25 |
 Capterra | 4.4/5 | 32+ reviews | 01.09.25 |
 Trustradius | 4/5 | 11+ reviews | 13.01.25 |
 Gartner | 4.4/5 | 10+ reviews | 01.09.25 |
 Softwareadvice | 4.4/5 | 32+ reviews | 01.09.25 |
 Facebook | 4.3/5 | 19+ reviews | 04.05.25 |
 Getapp | 4.4/5 | 32+ reviews | 01.09.25 |
What is Marchex?
Marchex offers award-winning Conversation Intelligence that turns insights into actions to win more business, featuring capabilities like Journey Intelligence to understand the path to purchase, Customer Intent to identify buyer goals, and Informed Engagement to take informed actions. Their products include Marketing Edge, Sonar Business Text Messaging, Platform Services, Engage for Automotive, and Spotlight for Automotive, designed to solve critical sales and marketing challenges by prioritizing leads and improving sales team efficiency. Marchex is recognized for its ability to increase appointment-set rates and provide real-time coaching for sales teams, enhancing overall marketing and sales effectiveness.
🤔 Marchex vs Competitors: How Do Ratings Compare?
Check out Marchex AlternativesFrequently Asked Questions
How trustworthy is Marchex?
According to G2 and Capterra review sites Marchex holds ratings of 4.1/5 and 4.4/5 respectively from 216 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Marchex rated?
Marchex has an average star rating of 4.2 out of 5 stars based on average of 320 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Marchex public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Softwareadvice, Facebook, Getapp. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Marchex is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.