LiveChat Ratings (September 2025)
This page breaks down LiveChat ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand LiveChat’s overall reputation. This data-driven overview will show you exactly how LiveChat is rated - including how it compares to competitors.
LiveChat's Overall Rating Summary
- Average Rating:4.6/5
- Total Reviews:6,227 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Shopify, Producthunt, Getapp, Softwareadvice
- Last updated:September 1, 2025
LiveChat Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 759+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 1,709+ reviews | 01.09.25 |
 Trustpilot | 2.6/5 | 7+ reviews | 04.05.25 |
 Trustradius | 4/5 | 137+ reviews | 04.05.25 |
 Gartner | 4.9/5 | 43+ reviews | 01.09.25 |
 Shopify | 4.7/5 | 64+ reviews | 04.05.25 |
 Producthunt | 4.8/5 | 90+ reviews | 07.07.25 |
 Getapp | 4.6/5 | 1,709+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 1,709+ reviews | 01.09.25 |
What is LiveChat?
LiveChat offers a suite of products including ChatBot for automating customer service with AI, HelpDesk for ticket-based support, KnowledgeBase for guiding and educating customers, and OpenWidget for enhancing websites with widgets. Key features include AI-driven automation to resolve up to 80% of cases, integrations with over 200 apps like Shopify and WordPress, and tools for improving productivity and customer satisfaction. LiveChat also provides comprehensive reporting tools and supports multiple communication channels to boost sales and customer support.
🤔 LiveChat vs Competitors: How Do Ratings Compare?
Check out LiveChat AlternativesFrequently Asked Questions
How trustworthy is LiveChat?
According to Capterra and G2 review sites LiveChat holds ratings of 4.6/5 and 4.5/5 respectively from 2,468 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is LiveChat rated?
LiveChat has an average star rating of 4.6 out of 5 stars based on average of 6,227 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from LiveChat public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Shopify, Producthunt, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for LiveChat is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.