LiveAgent Ratings (September 2025)
This page breaks down LiveAgent ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand LiveAgent’s overall reputation. This data-driven overview will show you exactly how LiveAgent is rated - including how it compares to competitors.
LiveAgent's Overall Rating Summary
- Average Rating:4.6/5
- Total Reviews:7,630 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
LiveAgent Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 1,516+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 1,737+ reviews | 01.09.25 |
 Trustpilot | 4.2/5 | 616+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 145+ reviews | 01.09.25 |
 Gartner | 4.9/5 | 10+ reviews | 01.09.25 |
 Producthunt | 5/5 | 89+ reviews | 07.07.25 |
 Getapp | 4.7/5 | 1,737+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 1,737+ reviews | 01.09.25 |
 Facebook | 3.6/5 | 43+ reviews | 06.04.25 |
What is LiveAgent?
LiveAgent is an omnichannel customer service platform offering an advanced ticketing system, the fastest live chat on the market, and built-in call center software. It supports over 130 ticketing features and 200+ integrations, including social media support for Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp. LiveAgent provides a comprehensive help desk solution with features like IVR, unlimited call recordings, and a knowledge base for self-service options, aiming to enhance customer support and increase issue resolution rates.
🤔 LiveAgent vs Competitors: How Do Ratings Compare?
Check out LiveAgent AlternativesFrequently Asked Questions
How trustworthy is LiveAgent?
According to Capterra and G2 review sites LiveAgent holds ratings of 4.7/5 and 4.5/5 respectively from 3,253 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is LiveAgent rated?
LiveAgent has an average star rating of 4.6 out of 5 stars based on average of 7,630 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from LiveAgent public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for LiveAgent is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.