HubSpot Service Hub Ratings (September 2025)
This page breaks down HubSpot Service Hub ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand HubSpot Service Hub’s overall reputation. This data-driven overview will show you exactly how HubSpot Service Hub is rated - including how it compares to competitors.
HubSpot Service Hub's Overall Rating Summary
- Average Rating:3.9/5
- Total Reviews:4,299 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Getapp, Softwareadvice, Gartner, Omr
- Last updated:September 1, 2025
HubSpot Service Hub Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 2,725+ reviews | 01.09.25 |
 Capterra | 4.4/5 | 181+ reviews | 01.09.25 |
 Trustpilot | 2/5 | 941+ reviews | 01.09.25 |
 Trustradius | 4/5 | 54+ reviews | 01.09.25 |
 Getapp | 4.4/5 | 181+ reviews | 01.09.25 |
 Softwareadvice | 4.4/5 | 181+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 13+ reviews | 01.09.25 |
 Omr | 4.2/5 | 23+ reviews | 08.06.25 |
What is HubSpot Service Hub?
HubSpot offers an AI-powered Customer Platform that includes marketing, sales, and customer service software, with free and premium plans available. Key products include Marketing Hub, Sales Hub, Service Hub, Content Hub, Operations Hub, and Commerce Hub, each designed to automate and enhance specific business functions. Service Hub features include help desk, knowledge base, omni-channel messaging, AI-powered chat, and SLA management, all aimed at scaling support and driving customer retention.
🤔 HubSpot Service Hub vs Competitors: How Do Ratings Compare?
Check out HubSpot Service Hub AlternativesFrequently Asked Questions
How many stars is HubSpot Service Hub rated?
HubSpot Service Hub has an average star rating of 3.9 out of 5 stars based on average of 4,299 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from HubSpot Service Hub public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Getapp, Softwareadvice, Gartner, Omr. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for HubSpot Service Hub is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.