Helpdesk 365 Ratings (September 2025)
This page breaks down Helpdesk 365 ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Helpdesk 365’s overall reputation. This data-driven overview will show you exactly how Helpdesk 365 is rated - including how it compares to competitors.
Helpdesk 365's Overall Rating Summary
- Average Rating:4.7/5
- Total Reviews:166 reviews
- Sources:G2, Capterra, Softwareadvice, Getapp
- Last updated:September 1, 2025
Helpdesk 365 Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.7/5 | 163+ reviews | 01.09.25 |
 Capterra | 5/5 | 1+ reviews | 01.09.25 |
 Softwareadvice | 5/5 | 1+ reviews | 01.09.25 |
 Getapp | 5/5 | 1+ reviews | 01.09.25 |
What is Helpdesk 365?
HR365 offers a SharePoint ticketing system and Microsoft helpdesk software that automates ticket routing, prioritization, and resolution to enhance customer support and team productivity. The system features include joint ownership of tickets, accurate time monitoring, adaptable ticket templates, and custom fields, and it integrates with Microsoft Teams for conversational support and collaboration. Additionally, it provides advanced capabilities like SLA management, detailed reporting, and security measures for identity and access management, making it suitable for IT, HR, and other organizational support needs.
🤔 Helpdesk 365 vs Competitors: How Do Ratings Compare?
Check out Helpdesk 365 AlternativesFrequently Asked Questions
How trustworthy is Helpdesk 365?
According to G2 and Capterra review sites Helpdesk 365 holds ratings of 4.7/5 and 5/5 respectively from 164 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Helpdesk 365 rated?
Helpdesk 365 has an average star rating of 4.7 out of 5 stars based on average of 166 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Helpdesk 365 public reviews pages on platforms: G2, Capterra, Softwareadvice, Getapp. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Helpdesk 365 is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.