Five9 Ratings (September 2025)
This page breaks down Five9 ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Five9’s overall reputation. This data-driven overview will show you exactly how Five9 is rated - including how it compares to competitors.
Five9's Overall Rating Summary
- Average Rating:3.8/5
- Total Reviews:3,471 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
Five9 Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.1/5 | 534+ reviews | 01.09.25 |
 Capterra | 4.2/5 | 480+ reviews | 01.09.25 |
 Trustpilot | 2.2/5 | 717+ reviews | 01.09.25 |
 Trustradius | 4/5 | 125+ reviews | 01.09.25 |
 Gartner | 4.5/5 | 655+ reviews | 01.09.25 |
 Getapp | 4.2/5 | 480+ reviews | 01.09.25 |
 Softwareadvice | 4.2/5 | 480+ reviews | 01.09.25 |
What is Five9?
Five9 is a leading provider of cloud contact center software, empowering contact centers with Einstein AI for real-time intelligence and automation. Their solutions include features like scalability, remote capabilities, deeper analytics insights, and omnichannel customer experience. Five9's product suite enhances both customer and agent experiences through AI, an open platform, and powerful tools for workforce engagement, performance management, and digital engagement.
🤔 Five9 vs Competitors: How Do Ratings Compare?
Check out Five9 AlternativesFrequently Asked Questions
How many stars is Five9 rated?
Five9 has an average star rating of 3.8 out of 5 stars based on average of 3,471 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Five9 public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Five9 is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.