Exotel Ratings (September 2025)
This page breaks down Exotel ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Exotel’s overall reputation. This data-driven overview will show you exactly how Exotel is rated - including how it compares to competitors.
Exotel's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:341 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Shopify, Getapp, Softwareadvice, Trustpilot
- Last updated:September 1, 2025
Exotel Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 82+ reviews | 01.09.25 |
 Capterra | 4.3/5 | 69+ reviews | 01.09.25 |
 Trustradius | 3/5 | 13+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 36+ reviews | 01.09.25 |
 Shopify | 5/5 | 1+ reviews | 04.05.25 |
 Getapp | 4.3/5 | 69+ reviews | 01.09.25 |
 Softwareadvice | 4.3/5 | 69+ reviews | 01.09.25 |
 Trustpilot | 2.9/5 | 2+ reviews | 01.09.25 |
What is Exotel?
Exotel offers a comprehensive suite of AI-powered communication solutions including Conversation Intelligence, Intelligent Virtual Agents, and Co-pilot for customer engagement, as well as Cloud Contact Center and Customer Engagement components for digital enterprises. Their platform supports voice and messaging APIs, omnichannel customer interactions, and mission-critical connectivity, enhancing agent productivity and customer experience through context-aware campaigns and personalized support. Additionally, Exotel provides specialized solutions for industries like financial services, eCommerce, logistics, and healthcare, with features like automated payment reminders, CRM integrations, and secure, scalable communication infrastructure.
🤔 Exotel vs Competitors: How Do Ratings Compare?
Check out Exotel AlternativesFrequently Asked Questions
How trustworthy is Exotel?
According to G2 and Capterra review sites Exotel holds ratings of 4.3/5 and 4.3/5 respectively from 151 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Exotel rated?
Exotel has an average star rating of 4.3 out of 5 stars based on average of 341 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Exotel public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Shopify, Getapp, Softwareadvice, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Exotel is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.