Customer.io Ratings (September 2025)
This page breaks down Customer.io ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Customer.io’s overall reputation. This data-driven overview will show you exactly how Customer.io is rated - including how it compares to competitors.
Customer.io's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:928 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Customer.io Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 573+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 86+ reviews | 01.09.25 |
 Trustpilot | 2.5/5 | 13+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 35+ reviews | 01.09.25 |
 Producthunt | 4.7/5 | 28+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 86+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 86+ reviews | 01.09.25 |
 Facebook | 4.4/5 | 21+ reviews | 01.09.25 |
What is Customer.io?
Customer.io is a customer engagement platform that allows users to create personalized journeys across all channels, powered by first-party data. Key features include a visual workflow builder, omnichannel support, a collaborative code editor, and analytics with conversion goals. The platform supports real-time data movement, event triggers, reverse ETL, and ad audience sync, ensuring a unified customer experience and scalability for businesses of all sizes.
🤔 Customer.io vs Competitors: How Do Ratings Compare?
Check out Customer.io AlternativesFrequently Asked Questions
How trustworthy is Customer.io?
According to G2 and Capterra review sites Customer.io holds ratings of 4.4/5 and 4.7/5 respectively from 659 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Customer.io rated?
Customer.io has an average star rating of 4.5 out of 5 stars based on average of 928 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Customer.io public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Customer.io is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.