Amazon Lex Ratings (September 2025)
This page breaks down Amazon Lex ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Amazon Lex’s overall reputation. This data-driven overview will show you exactly how Amazon Lex is rated - including how it compares to competitors.
Amazon Lex's Overall Rating Summary
- Average Rating:4.2/5
- Total Reviews:105 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Producthunt
- Last updated:September 1, 2025
Amazon Lex Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.2/5 | 37+ reviews | 01.09.25 |
 Capterra | 4/5 | 2+ reviews | 01.09.25 |
 Trustradius | 3.5/5 | 16+ reviews | 03.02.25 |
 Gartner | 4.4/5 | 45+ reviews | 01.09.25 |
 Getapp | 4/5 | 2+ reviews | 01.09.25 |
 Softwareadvice | 4/5 | 2+ reviews | 01.09.25 |
 Producthunt | 5/5 | 1+ reviews | 05.08.25 |
What is Amazon Lex?
Amazon Lex is a fully managed AI service that enables the design, build, test, and deployment of conversational interfaces in applications using advanced natural language models. Key benefits include creating seamless voice and text interfaces, deploying omni-channel experiences with pre-built integrations, accelerating time to market with automated chatbot designers, and cost-effective pricing with no upfront costs. Use cases include customer service with virtual agents, intelligent routing, enterprise productivity, and automating sales and marketing tasks.
🤔 Amazon Lex vs Competitors: How Do Ratings Compare?
Check out Amazon Lex AlternativesFrequently Asked Questions
How trustworthy is Amazon Lex?
According to Gartner and G2 review sites Amazon Lex holds ratings of 4.4/5 and 4.2/5 respectively from 82 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Amazon Lex rated?
Amazon Lex has an average star rating of 4.2 out of 5 stars based on average of 105 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Amazon Lex public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Producthunt. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Amazon Lex is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.