Thematic Alternatives (September 2025)

Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Transform thousands of user feedback into insights with our Feedback Analytics Platform and take faster product decisions

Idiomatic's powerful AI-driven customer intelligence platform turns all of your customer feedback into a complete, data-driven voice of customer picture.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

Turn text into powerful data transforming reviews, feedback, chats, support tickets, social media, emails, etc. into business intelligence.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Our AI text analysis software helps research and insight teams understand their audiences by transforming text into quantified insights.

Understand your customer needs with our AI-powered feedback analytics platform. Save time and resources by building what customers care about.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Enterpret helps teams centralize and analyze customer feedback by using adaptive AI models to extract insights.

Tethr is a research-backed conversation analytics platform that delivers automated insights from your customer conversations.

With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals. Centralize all your feedback and take proactive actions based on real time insights to elevate your five-star customer experience.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

Centralize and analyze qualitative data. Make vivid decisions with video surveys, in-depth interviews, focus groups, and AI powered analytics.

Canvs AI is an AI-powered text analysis platform built for consumer insights, market research and customer experience (CX) management.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.

AI powered coding of verbatims: Automatic detection of topics & sentiment from free text for more than 100 languages. Analyze your customer feedback, online reviews, social media data or employee feedback.

Revuze customer insights platform - Make data driven decisions based on consumer sentiment metrics and AI sentiment analysis tools.

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Extracting the comments of pages to analyse and present the insights in them.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Qualaroo simplifies the process of collecting user feedback with surveys. Signup today to get actionable UX Insights from your customers

Create the right customer experiences faster with more accurate user feedback using WEVO's product and solutions.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently. Capture and centralize customer feedback into a single source of truth and build customizable roadmaps with the leading product feedback management platform.

unitQ measures the quality of your products, services, and experiences in real time so you can take action on what's working and what's not with AI insights

Whether you're focused on UI, UX Research, Design, or CX, with the UserTesting Platform you can get customer feedback to improve digital experiences and drive innovation

Unlock AI-driven insights for your business growth with Spiky. Streamline workflows, gain data-driven intelligence, and achieve success today.

Discover real-time customer sentiments and emotions with our AI-powered VoC solution. Boost CX today with Artiwise!

PigeonLine's ResearchAI makes business intelligence easy, such as text analysis (thematic analysis / topic modelling).

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Delighted is the self-serve experience management platform of choice for the world’s top brands. Get employee, product, and customer feedback in minutes.

As the world’s only search-driven survey data analysis solution, Knowledgehound enables Fortune 500 companies to unlock the potential hidden in their survey

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Make consumer-centric decisions at scale with Synthesio's AI-enabled consumer intelligence suite. Analyze billions of online conversations.

Built to scale qualitative research with game-changing generative AI-powered insights, Discuss.io is home to the world's most loved market research tools.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention

Forsta offers cutting-edge solutions in Customer Experience and Market Research Technology. Specializing in comprehensive CX, enterprise feedback management, VoC, VoE, Qual, Quant, and Data Visualization, we deliver rich, global research and insights.

The customer feedback management tool that helps you understand your users needs, prioritize your roadmap, and keep your customers in the loop.

SightX makes professional market research simple, enabling users to survey consumers, perform MaxDiff analysis, test concepts, perform conjoint analysis, create segmentations while making use of natural language processing, and tracking of your brand within our easy software platform (SaaS).

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

AI product management tool that turns customer voice into product insights, so you can build exactly what customers want and your business needs.

Leverage your B2B customer data to reduce churn and increase revenue in your accounts.

Put community at the center of your market and experience research to get better customer insights and deliver better customer and user experiences.

AI-powered data analytics solutions for businesses. We offer data integration, predictive analytics, and machine learning to help you make informed decisions.

Transform the way you connect with your customers with Chatmeter's AI-powered brand intelligence and reputation management solutions.

Churned is an AI-driven customer success platform that integrates with your whole tech stack to leverage all your customer data at scale. Creating automated, personalized customer success

AI powered customer success platform with powerful features and automation to gather customer insights, prevent churn and delight customers.

Cycle is the fastest way for your team to capture product feedback and share customer insights – without the busywork.

Create a single community destination that allows your customers to self-serve resources with forums, groups, federated content, and gamification.

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

The Best-in-Class Insights Platform. It’s Quite Simple. The Fuel Cycle Research Engine Drives Efficient, Scalable, and Actionable Insights.

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.

Collect feedback in a central place that your users will love. Prioritize feedback, create a roadmap with just a few clicks and keep everyone up-to-date with automated updates.

Uncover churn risks and opportunities with Staircase AI's Customer Intelligence and Analytics. Analyze millions of customer signals and turn them into actionable insights.

Maze is the user research platform that makes products work for people.

Drive business success with Sogolytics, the leading feedback and experience management platform. Schedule a demo today!

Product Analytics for Your Cloud Data Warehouse

The ultimate, real-time, customer engagement tool that provides a simple way to solicit concerns and compliments from your customers.

AI-driven Customer Success platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue.

Empower your business decisions with our cutting-edge customer insights platform. Uncover valuable data-driven strategies and trends.

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

The global leader in digital experience intelligence and analytics, Contentsquare helps optimize and improve your users digital experience.

Confidently respond—the RFP software leader with AI-driven response management. Answer RFPs, RFIs, DDQs & more instantly.

Unlock the power of text analytics solution with advanced machine learning topic modeling. Immersive 2D/3D maps, interactive topic graph, summaries, wordcloud, entity recognition, and AI-powered Q&A. Get actionable insights effortlessly.

Correlated finds hidden leads within your customer base using AI. Connect your data to Correlated and target the right accounts at the right time with the next best action.

Create a seamless user and customer experience. Improve your websites, apps and emails with Mopinion's real time user feedback software.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Screeb combines product analytics, customer feedback & in-app messages, offering product teams the ultimate toolkit to consistently deliver better experiences.

Building AI agents for product teams to operate faster.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Collect feedback in an engaging way using emojis 🗣 Integrates easily with WordPress, Shopify, Medium and more. Try it now, It's free 🎉

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Sprinklr Insights helps you understand customer sentiment, predict potential crises, and analyze market trends. Create insight-driven strategies that perform!

No-code Katonic Generative AI Platform for custom AI applications and chatbot solutions enhances business with enterprise-grade security. Start for Free!

Unite product discovery and development. Analyze user feedback, identify top insights, track development, and close the feedback loop.

Sleekplan is the all-in-one user feedback tool for your website and web based application. Collect, discuss and prioritize customer feedback, build a roadmap and keep a changelog, simple & all connected.

AI-powered tool that autonomously analyzes session recordings and identifies UX and SEO issues.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Transform your data management with AcuitySpark from Visionet Systems. Discover how our advanced AI-driven solution enhances data integration, insights, and decision-making to drive your business forward with precision and efficiency.

Survicate lets you create engaging surveys with ease, including NPS, CSAT and CES. Collect continuous customer feedback with email, web, in-product and mobile app surveys.

Improve audience targeting accuracy by listening to digtial conversations. Gain customer Intelligence by listening to online conversations of your brand

Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence.

Reshaping the future of B2B marketing through AI-powered Account-based Marketing solutions