SentiSum Alternatives (September 2025)

Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights.

With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals. Centralize all your feedback and take proactive actions based on real time insights to elevate your five-star customer experience.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

Idiomatic's powerful AI-driven customer intelligence platform turns all of your customer feedback into a complete, data-driven voice of customer picture.

Thematic is an innovative feedback analytics solution. We empower teams to improve growth and save time by turning text feedback into actionable insights.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence.

Canvs AI is an AI-powered text analysis platform built for consumer insights, market research and customer experience (CX) management.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Turn text into powerful data transforming reviews, feedback, chats, support tickets, social media, emails, etc. into business intelligence.

Transform thousands of user feedback into insights with our Feedback Analytics Platform and take faster product decisions

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

Extracting the comments of pages to analyse and present the insights in them.

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Discover real-time customer sentiments and emotions with our AI-powered VoC solution. Boost CX today with Artiwise!

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

AI powered customer success platform with powerful features and automation to gather customer insights, prevent churn and delight customers.

Revuze customer insights platform - Make data driven decisions based on consumer sentiment metrics and AI sentiment analysis tools.

Make consumer-centric decisions at scale with Synthesio's AI-enabled consumer intelligence suite. Analyze billions of online conversations.

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Enterpret helps teams centralize and analyze customer feedback by using adaptive AI models to extract insights.

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

Understand your customer needs with our AI-powered feedback analytics platform. Save time and resources by building what customers care about.

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

SessionStack empowers e-commerce businesses to boost their conversion rates through actionable, AI-driven insights.

Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards

Our AI text analysis software helps research and insight teams understand their audiences by transforming text into quantified insights.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

AI-driven Customer Success platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue.

Tethr is a research-backed conversation analytics platform that delivers automated insights from your customer conversations.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Harness data-rich insights across transactions, surveys, and foot traffic with Sense360 by Medallia, the leading consumer behavior insights platform.

Unlock AI-driven insights for your business growth with Spiky. Streamline workflows, gain data-driven intelligence, and achieve success today.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Sprinklr Insights helps you understand customer sentiment, predict potential crises, and analyze market trends. Create insight-driven strategies that perform!

See data through the lens of the future with Quid's Generative AI platform for a holistic view of customer context and market intelligence.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.

Advanced AI platform, for NER, sentiment analysis, emotion analysis, text classification, summarization, dialogue summarization, question answering, text generation, image generation, translation, language detection, grammar and spelling correction, intent classification, paraphrasing and rewriting, code generation, chatbot/conversational AI, automatic speech recognition api, speech to text, semantic similarity, semantic search, speech synthesis, Part-Of-Speech tagging, tokenization, lemmatization, and embeddings. Use the best AI engines without sacrificing data privacy.

Transform the way you connect with your customers with Chatmeter's AI-powered brand intelligence and reputation management solutions.

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Create a single community destination that allows your customers to self-serve resources with forums, groups, federated content, and gamification.

AVA AI is an enterprise-grade generative AI platform that seamlessly integrates internal data, applications, and external search to enhance collaboration, unlock hidden insights, and boost productivity while ensuring data privacy and security.

Our AI powered In-the-moment Video Research Platform helps Researchers & Designers understand People, Products, Purchases and Experiences in the context of every day life. Get closer than ever to the people you need to understand by capturing multimedia, real life insights in any context. We sup

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

AI-powered tool that autonomously analyzes session recordings and identifies UX and SEO issues.

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

Use AI to transform your customer interactions. Turn ordinary conversations into extraordinary and value-driven exchanges, and ensure that every interaction, whether with artificial agents or humans, is productive and memorable.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Uncover churn risks and opportunities with Staircase AI's Customer Intelligence and Analytics. Analyze millions of customer signals and turn them into actionable insights.

Centralize and analyze qualitative data. Make vivid decisions with video surveys, in-depth interviews, focus groups, and AI powered analytics.

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Built to scale qualitative research with game-changing generative AI-powered insights, Discuss.io is home to the world's most loved market research tools.

We help eCommerce Customer Care Teams Slash Response Time 2000% and Costs 50% All While Accelerating Sales And Customer satisfaction %

Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more

Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.

Automate data extraction, validation & review from unstructured documents with 99% accuracy. Get 10 times more efficient at processing various documents with Docsumo's IDP solution and custom-made APIs.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

Turn shoppers into buyers, and customers into devotees, with Impel's advanced, industry-leading Automotive AI-Powered Customer Lifecycle Management platform.

Maximize the Impact of Every Customer Interaction: Gain Meeting, Account, and Portfolio Insights

Save time and retain customers, write, translate and manage better product documentation with Docsie

Ender Turing assists you in identifying business trends, offering the opportunity to make informed decisions aligned with your strategic objectives.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

With Dialpad, you can connect teams, build ROI, and support customers—all with one Ai-powered app.

unitQ measures the quality of your products, services, and experiences in real time so you can take action on what's working and what's not with AI insights

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Qualaroo simplifies the process of collecting user feedback with surveys. Signup today to get actionable UX Insights from your customers

The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

Empower your business decisions with our cutting-edge customer insights platform. Uncover valuable data-driven strategies and trends.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Churned is an AI-driven customer success platform that integrates with your whole tech stack to leverage all your customer data at scale. Creating automated, personalized customer success

All-in-one Generative AI Visual Workspace. Transform ideas into stunning visual strategic analysis, data into powerful insights, and documents into visual responses. Turbocharge decision-making and outpace your competition with Jeda.ai

ProQuo AI - #1 brand and competitive intelligence platform. Get real-time insights to power your brand strategy and engage customers like never before.